Alicia Armstrong

Watch Center Manager, AGS

Alicia Armstrong, Watch Center Manager, joined Athos to lead its 24 hours per day – seven days per week operational call center, responsible for the scheduling of off-duty officers, and coordination with Athos sales staff and client managers.

A former police dispatcher, Alicia brought a wealth of law enforcement experience to Athos. Her experience and successes in dispatching and officer safety has been a key component to the success of Athos’ Watch Center. As a direct result of her leadership, the Athos Watch Center staffs thousands of hours of off-duty officer hours each week at a rate greater than 99%.

Before joining the Athos Group in 2016, Alicia worked for 23 years as a police dispatcher for police departments located in Beeville, Tyler, and Plano, Texas. During her 23-year career, Alicia was awarded Dispatcher of the Year; Communications Specialist of the Year; and was the recipient of several TENA/NENA awards for her response to high crisis calls.

Alicia enjoys travel and spending time with family and friends.